Answers or solutions can usually be provided within one or two business days.
Several communication channels are available for client convenience: email, chat, and in some cases if previously mutually agreed, remote
desktop-based help via vnc / ssh.
The standard price for support is 200 EUR per hour.
As a measure of good will, clients will receive partial charge backs if issues cannot be resolved, and hours billed will be leniently
counted. Lower prices are negotiable if the request is of benefit the broader Free, Libre, Open Source, Freedom Software community.
Discounts are also provided for existing and long-term clients.
Special Client Proposals
Alternatively, clients may negotiate a proposal by sending the details and asking price (with reasonable budget expectations).